Cyclone

1. How would you rate our overall quality of response when telephoning us?

Excellent Very Good Good Mediocre Poor

 

2. How would you describe the speed of our pick up times?

Excellent Very Good Good Mediocre Poor

 

3. How friendly are our:

A. Call Centre Operators

Excellent Very Good Good Mediocre Poor

 

B. Couriers?(pushbike/motorbike riders & van drivers)

Excellent Very Good Good Mediocre Poor

 

C. Passenger car drivers?

Excellent Very Good Good Mediocre Poor

 

4. How would you describe the appearance of our:

A. Couriers?(pushbike/motorbike riders & van drivers)

Excellent Very Good Good Mediocre Poor

 

B. Passenger car drivers?

Excellent Very Good Good Mediocre Poor

 

5. How often are you unable to book the vehicle you require because of the delay times quoted?

Excellent Very Good Good Mediocre Poor

 

6. If you encountered any problems with your booking how would you rate efforts in rectifying the problem?

Excellent Very Good Good Mediocre Poor

 

7. How would you rate the overall service in comparison to our competitors?

Excellent Very Good Good Mediocre Poor

 

8. How would you rate our overall level of service offered by Cyclone ?

Excellent Very Good Good Mediocre Poor

 

9. Is there any particular member of Cyclone team, who you feel is worthy of special recognition/identification for outstanding/poor service?

Excellent Very Good Good Mediocre Poor

 

Name:

 

Outstanding Poor

 

10. Would you recommend us to others? If so who?

 

Do you have any comments or suggestions to improve the service you
receive, or any complaints or grievances however small? (Your comments
would be particularly appreciated in any areas you rated poorly)

Your name

Your email

Your telephone